▧​ Shop Guide

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Payment Policy

Hey babe, after you had placed an order, please check your email see if there’s any notifications/confirmations from Pinkoi or any love messages from me ;)….…and if I found out you’re not a email person (no responding after 2 days….honey don’t worry, I know you’re too busy to read emails, I’ll sms you….xoxo ;)
Some lovely quires that you might want to know after you paid .
You know we girls all have our favourite shoes, hence I got my own way to do things here also, but I’m guaranteeing you that you’ll get these lovely items on time. ;)

ⓐ
After you paid, you’ll get a message indicates you the scheduled-shipping date (the date I’ll walk to the postoffice to send you the package). So you’ll get a roughly idea when will I send you the love package, also that’s a message of “hey, I got your order, and yes you had paid me!”.
ⓑ
I’ll review you on your “Reviews Wall”, so that’s a sign that your love package is “ready” and I’m going to walk to the postoffice to send it out.

ⓒ
I’ll send you a shipment notification after I went to the postoffice and send out the package. When you get the email/sms that means your love package is now with the stork and he/she will bring my love to you!

Shipping Policy

❶ When will I get the package?

ⓐ
After payment, I’ll go to the stork office 3 working days after the payment date. (working day: not public holidays/weekends)

ⓑ
After I send the package(s) to the stork, it’ll take 2 days for FamilyMart to deliver, second day for postoffice (the small-sized package) to deliver. (FamilyMart delivery is for Taiwan residents only)
× for postoffice, they don’t work on weekend nor the public holiday, so for example if I send out the package on Friday in postoffice, you’ll get the love on Monday, you’ll get the love on Sunday in FamilyMart. 
× delivery days varies from different countries, international delivery may take weeks or more :'(
× Mr.Goat is a lovely single lady who works alone…..so if I got some project out of the blue or the stork/angels send me some urgent work to do I’ll send the work one day or two days later…I do apologise for the inconvenience that may occur.  

❷ Why it shows “available" when I place an order, and shows “out of stock” when I want to check?
It only happens when our stock is not that enough, it’s a bit complicate to explain how it works on Pinkoi, in short, I can show you the same items in different style, it doesn’t work the same way when they goes to stock amount.
× honey you’ll find a “not available” sign on the item, so just check again before you order ok, or you can absolutely send a message to me and check :)

❸ Why I didn’t get the package after you send it out?
ⓐ how to track?

I’ll provide you the receipt after I send out the package from postoffice/FamilyMart. We can check where is the stork is on their website. (FamilyMart delivery is for Taiwan residents only)
ⓑ I don’t receive the package from the postoffice.

Most likely because there’s no one at home when the stork rang your doorbell honey.
ⓒ I don’t receive the package from the FamilyMart.
 
( FamilyMart delivery is for Taiwan residents only )
Most likely because the phone number you left to me was not your number so you won’t receive the sms message sent from the FamilyMart.
( How to prevent this -> please recheck your “full-name” and “cellphone number” sweetheart. )